Technical Support

Sometimes there is no customer support for your issue or support has not been able to help you. Even though the blockchain world is know for its finality and irreversible transactions, some issues can be fixed. When you schedule a free session describe the basics of what your issue is and we’ll take it from there.

  • Lost coins and wallets.

  • Lost passwords, private keys, passphrase, pins.

    • Password cracking using brute force and other methods.

  • Hardware cold storage wallet issues, Ledger Nano S, Trezor and others.

  • Software wallet issues.

  • Coin/Chain splits, Bitcoin Cash etc.

  • General support and guidance, best practices.

 

And finally a service announcement…

When you die will your crypto assets die with you?  So far at least 14% of all bitcoins have been lost so this is a real and significant issue.  Cryptoasset Inheritance Planning dovetails very nicely with backing up your cryptoassets to insure your coins go to the right family members.  Lear more here.